Question 1

Collecting Personal Information

Accepted Answer

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our Courier Companies.

Order information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone numbers.)
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Payment Gateways (Peach) and Shipping companies.
Shopify does not store payment details. Should you wish to request for your data to be deleted, you can do so by contacting the relevant party on the links provided under "sharing your personal information".

Customer support information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our Courier Companies.

Question 2

Minors

Accepted Answer

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Question 3

Sharing Personal Information

Accepted Answer

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

Payments can be made through Peach. You can read more about how Peach uses your Personal Information here: https://support.peachpayments.com/support/solutions/articles/47001098869-peach-payments-privacy-policy

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Question 4

Lawful basis

Accepted Answer

Pursuant to the General Data Protection Regulation (“GDPR”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Question 5

Data Retention

Accepted Answer

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Question 6

Cookies

Accepted Answer

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on our Site and to provide our services.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Question 7

Changes

Accepted Answer

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Question 8

Contact

Accepted Answer

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at orders@natmed.co.za.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Question 9

Can I pick up my order?

Accepted Answer

At this time we are not able to accommodate customers to pick up their orders.

Question 10

Do you offer free shipping?

Accepted Answer

Yes we do. We offer free shipping for all orders over R5000 and will be automatically calculated at checkout.

Question 11

Do you offer returns?

Accepted Answer

Yes we do. If you are not happy with your products or service for any reason, please contact us, within 30 days of purchase, for a full refund. 
Email: orders@natmed.co.za

Question 12

Do you have a minimum order quantity per item?

Accepted Answer

Yes, we do have a minimum order requirement. We ask for a minimum order of 5 items per item. Our products are conveniently packaged in sets of 5 units to meet this requirement. If you have any specific questions or would like to place an order, please don't hesitate to reach out.

Frequently Asked Questions